Shipping Policy
Shipping and Returns Policy
At VelVelyn, we make every effort to provide clear and accurate product information so that our customers know what to expect when placing an order.
We work to process and ship orders as efficiently as possible. Please review your order details, including your shipping address, carefully before completing your purchase.
For information regarding returns, refunds, and exchanges, please refer to our Refund Policy.
Order Cancellation Policy
We work to process orders as quickly as possible. Because orders may enter processing shortly after they are placed, we cannot guarantee that an order can be modified or canceled once it has been confirmed.
If you wish to cancel or modify your order, please contact us as soon as possible at operations@halofounder.us.
Please include your full name and order number so that we can locate your order quickly.
We will do our best to accommodate your request if the order has not yet been processed or shipped.
Once an order has entered processing or has been shipped, we may no longer be able to cancel or modify it.
If your order has already shipped, please refer to our Refund Policy for information regarding eligible returns.
Shipping Address Errors
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please carefully review your shipping information before completing checkout.
If you notice an error in your shipping address after placing your order, please contact us as soon as possible at operations@halofounder.us.
Address changes can only be made if the order has not yet been processed or shipped, and we cannot guarantee that a requested change can be completed before processing begins.
VelVelyn is not responsible for delivery problems resulting from incorrect, incomplete, or inaccessible shipping information provided by the customer at checkout.
This may include, but is not limited to:
- Incorrect street addresses
- Missing apartment or unit numbers
- Incorrect ZIP or postal codes
- Incomplete recipient information
- Addresses that cannot be accessed by the carrier
If a package cannot be delivered because of incorrect or incomplete shipping information, it may be returned to the sender. Return-to-sender service is determined by the shipping carrier and cannot always be guaranteed.
If your package is successfully returned to our return facility, please contact our customer support team.
Depending on the circumstances, you may be eligible for either reshipment to a corrected address or a refund of the eligible order amount, excluding applicable shipping costs.
Additional shipping charges may apply to reshipments resulting from an incorrect address provided at checkout.
Refunds or reshipments cannot be processed until the returned package has been received and verified by our return facility.
Shipping Processing
Orders are typically prepared for shipment after your order has been successfully placed and payment has been confirmed.
Processing times may vary depending on order volume, product availability, weekends, holidays, and other circumstances beyond our control.
Once your order has been shipped, you may receive a shipping confirmation containing tracking information when tracking is available.
Please note that processing time and shipping/transit time are separate.
Estimated Delivery Times
Delivery times are estimates and may vary depending on the destination, shipping carrier, customs processing, weather conditions, holidays, and other circumstances outside of our control.
Once a package has been transferred to the shipping carrier, actual delivery times may be affected by carrier operations and local delivery conditions.
Estimated delivery dates are not guaranteed delivery dates.
Tracking Information
When tracking information is available, it will be provided after your order has been shipped.
Please allow some time for the carrier's tracking system to update after receiving your tracking number.
In some cases, tracking information may not update immediately even though the package is already in transit.
Delayed Packages
Although we make every effort to ensure orders arrive within the estimated delivery timeframe, occasional shipping delays may occur.
Delays may result from circumstances such as:
- Carrier delays
- High shipping volume
- Weather conditions
- Holidays
- Customs processing
- Local delivery disruptions
If your package appears to be significantly delayed, please contact us at operations@halofounder.us and include your order number so that our customer support team can assist you.
Lost or Missing Packages
If tracking information indicates that your package has been delivered but you cannot locate it, please first check:
- Around your delivery location
- With other members of your household
- With neighbors, building management, or reception staff when applicable
- With the shipping carrier
If you are still unable to locate your package, please contact us at operations@halofounder.us with your order number and relevant tracking information.
We will review the situation and assist you with the available next steps.
Returns and Exchanges
Eligible returns and exchanges are handled according to our Refund Policy.
Please do not send a product back without first contacting our customer support team. Return instructions and the appropriate return address will be provided when your return request is approved.
Products returned to an unauthorized address may not be eligible for processing.
Customers are responsible for return shipping costs unless otherwise stated or required by applicable law.
Contact Us
If you have any questions regarding your order, shipping, delivery, or tracking, please contact:
VelVelyn Customer Support
Email: operations@halofounder.us
When contacting us about an existing order, please include your full name and order number so that we can assist you as quickly as possible.