REFUND POLICY

Last Updated: August 25, 2026

At VelVelyn, we want you to feel confident about your purchase. Please review our return, refund, and cancellation policy below before placing your order.

ORDER CANCELLATION AND MODIFICATION

We process orders quickly, so we cannot guarantee that an order can be changed or canceled after it has been placed.

If you need to cancel your order or change your shipping information, size, quantity, or other order details, please contact us as soon as possible at:

operations@halofounder.us

We will make every reasonable effort to accommodate your request if your order has not yet been processed or shipped.

Once an order has been processed or shipped, we may no longer be able to cancel or modify it.

When contacting us about a cancellation, please include your full name and order number so we can locate your order quickly.

30-DAY RETURN POLICY

We offer a 30-day return period from the date your order is delivered.

To request a return, you must contact us within 30 days of delivery.

To be eligible for a return, the item must be:

• unworn and unused;
• in the same condition in which you received it;
• free from stains, odors, washing, damage, or signs of wear; and
• returned with its original packaging where applicable.

Proof of purchase or your order number may be required.

Items that do not meet these conditions may not be eligible for a refund.

HYGIENE POLICY

Because VelVelyn products are intimate apparel, we maintain strict hygiene standards for the protection of our customers.

Products that have been worn, washed, used, stained, altered, or otherwise show signs of use cannot be returned or exchanged, except where the item was received defective or damaged.

We recommend carefully checking the size and condition of your item before wearing or washing it.

SIZE ISSUES

Please review our size guide carefully before placing your order.

If you ordered the wrong size and the product remains unworn, unused, and otherwise eligible for return, you may contact us within the 30-day return period to request a return.

Return shipping costs for returns resulting from an incorrect size selection are the responsibility of the customer.

If we sent you a size different from the size shown on your order confirmation, please contact us and we will work to correct the issue.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order when it arrives.

If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:

operations@halofounder.us

Please include your:

Order number, description of the issue, and clear photos of the item and packaging.

Once we review the information, we will determine the appropriate resolution, which may include a replacement or refund.

If the return is required because we sent an incorrect, damaged, or defective product, we will provide appropriate return instructions.

NON-RETURNABLE ITEMS

Certain items cannot be returned, including:

• products that have been worn or used;
• products that have been washed;
• products with stains, odors, or other signs of use;
• products that have been altered or damaged after delivery;
• gift cards; and
• items designated as final sale at the time of purchase.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

HOW TO REQUEST A RETURN

Do not send a return without contacting us first.

To request a return, email:

operations@halofounder.us

Please include your:

• full name;
• order number;
• item you wish to return; and
• reason for the return.

If your return is approved, we will provide you with return instructions and the appropriate return address.

Returns sent without prior authorization may not be accepted.

RETURN SHIPPING

Unless the product was received damaged, defective, or incorrect, customers are responsible for return shipping costs.

Original shipping charges are non-refundable once an order has been shipped, except where required by applicable law.

We recommend using a trackable shipping service when returning your order.

VelVelyn is not responsible for return packages that are lost or damaged before they are received by our return facility.

Please do not return your product to the address shown on the original shipping package unless instructed to do so by our customer support team.

REFUNDS

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original method of payment.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account, depending on your bank or payment provider.

Shipping charges are generally non-refundable after an order has shipped.

LATE OR MISSING REFUNDS

If you have received confirmation that your refund was processed but have not yet received the funds, please first check with your bank, credit card issuer, or payment provider.

Financial institutions may require additional processing time before a refund appears in your account.

If you have completed these steps and still have not received your refund, please contact us at:

operations@halofounder.us

SALE ITEMS

Unless an item is specifically marked “Final Sale,” purchasing an item at a promotional or discounted price does not automatically make it ineligible for return.

Eligible sale items may be returned according to the same return conditions described in this policy.

Items clearly marked Final Sale at the time of purchase are not eligible for return or refund, except where required by applicable law or where the product arrives damaged, defective, or incorrect.

EXCHANGES

We do not guarantee direct exchanges.

If you need a different size or item, please contact us at operations@halofounder.us.

Depending on the circumstances, we may ask you to return the eligible original item and place a new order for the desired item.

Damaged, defective, or incorrect items will be handled separately as described above.

CONTACT US

If you have questions about a cancellation, return, exchange, or refund, please contact:

VelVelyn
Operated by Halo Founder LLC
Email: operations@halofounder.us
United States